[vc_row css=”.vc_custom_1443693062025{padding-top: 10% !important;padding-bottom: 10% !important;background-image: url(https://beeaustralian.com.au/wp-content/uploads/2015/09/retailer-faqs.jpg?id=229) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” background_style=”normal” font_color=”#ffffff”][vc_column][vc_row_inner type=”boxed”][vc_column_inner][title_subtitle title=”Frequently Asked Questions” title_color=”#ffffff” title_size=”50″ subtitle=”We are a producer and supplier of high quality pure Australian honey for the domestic market and abroad. We also supply our Australian beekeepers with the tools they require, to bring only the best products to you.” subtitle_color=”#ffffff”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1404801061523{padding-top: 75px !important;padding-bottom: 75px !important;background-color: #f5f5f5 !important;}” background_style=”normal” font_color=”#339f91″][vc_column][vc_row_inner type=”boxed”][vc_column_inner width=”1/3″][icon_box title=”Shopping Online” icon=”ecommerce-bag-check” icon_style=”outlined” icon_color=”#339f91″ link_name=”Find Out More” link_url=”#”][/icon_box][/vc_column_inner][vc_column_inner width=”1/3″][icon_box title=”Shipping & Returns” icon=”basic-geolocalize-05″ icon_style=”outlined” icon_color=”#339f91″ link_name=”Find out More” link_url=”#”][/icon_box][/vc_column_inner][vc_column_inner width=”1/3″][icon_box title=”Gift Wrapping” icon=”ecommerce-gift” icon_style=”outlined” icon_color=”#339f91″ link_name=”Find Out More” link_url=”#”][/icon_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1404742475971{margin-top: 75px !important;}”][vc_column width=”1/4″][title_subtitle title=”How to Order” title_color=”#339f91″ title_size=”24″ align=”left”][/vc_column][vc_column width=”3/4″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” active_section=”1″ no_fill=”true”][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1435912969194-860fc9af-a813″][vc_column_text]
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[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who Should I Contact If I Have Any Questions?” tab_id=”1435912985556-ca0533aa-e6a0″][vc_column_text]Please send an email to [email protected]
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do You Ship Internationally?” tab_id=”1435912987959-048acfe8-c6ef”][vc_column_text]Yes, we ship abroad.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1404801462081{margin-top: 75px !important;}” background_style=”normal”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1404742510204{margin-top: 75px !important;}”][vc_column width=”1/4″][title_subtitle title=”Manuka Honey” title_color=”#339f91″ title_size=”24″ align=”left”][/vc_column][vc_column width=”3/4″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” active_section=”1″ no_fill=”true”][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1435913705259-76210349-7fde”][vc_column_text]
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How Long Will It Take To Get My Package” tab_id=”1435913706014-392a27c2-3116″][vc_column_text].
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who Should I Contact If I Have Any Questions?” tab_id=”1435913706816-7936e026-d5ac”][vc_column_text]You can send email to [email protected]
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do You Ship Internationally?” tab_id=”1435913707666-e932e1e5-ee8d”][vc_column_text]Yes, we ship overseas.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your plastic jars BPA and Phthalate free?” tab_id=”1435913708554-b62701b3-df07″][vc_column_text]Yes, our jars are free from BPA and Phthalates. Neither of these ingredients is added during the jar production process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do you pack in plastic jars rather than glass?” tab_id=”1435913708554-b62701b3-df08″][vc_column_text]We pack into plastic jars for two reasons – less risk of product damage as we ship internationally, and also plastic is not a household safety risk like a glass jar is. Also, our jars are produced using pharmaceutical grade (higher than food grade) plastic to ensure the highest quality storage of our precious honey.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is Bee Australian Manuka Honey from Australia?” tab_id=”1435913708554-b62701b3-df09″][vc_column_text]Bee Australian Raw Manuka honey is 100% sourced and produced in Australia.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What does NPA mean?” tab_id=”1435913708554-b62701b3-df10″][vc_column_text]Bee Australian uses only the NPA score to rate its honey. The UMF® rating and all the other trademarked terms use the same (NPA) Non-Peroxide Activity score of the honey from the lab certificate. It is generally accepted that Manuka Honey with a UMF® or NPA rating of 10 or higher is appropriate for therapeutic use. The NPA (Unique Manuka Factor) trademark was established by the Unique Manuka Factor Honey Association (UMFHA). The UMF® grading system appraises natural markers found in Manuka honey and assures purity & quality. This is compliant with the recent interim labeling guidelines published by the Ministry for Primary Industries. Not all Manuka Honeys are UMF® rated – only those which have been independently tested and verified by UMFHA are given a UMF® rating.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the meaning of NPA 5+, NPA 10+, NPA 15+, NPA 20+ and NPA 24+?” tab_id=”1435913708554-b62701b3-df11″][vc_column_text]The NPA grading system has two components which are expressed on any NPA licensed honey product:
The label claim that it is Manuka.
The number – this represents three chemical markers that indicate the content of this honey to ensure purity and quality. This includes the key manuka markers DHA, MGO, and Leptosperin.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is Manuka Honey more expensive than other kinds of honey?” tab_id=”1435913708554-b62701b3-df12″][vc_column_text]Manuka Honey is unique to New Zealand and Australia and to obtain pure Manuka Honey is a specialized task for beekeepers. Manuka Honey is more difficult to extract and has a limited harvest period as it is only collected at certain times of the year. The unique properties of Manuka Honey are well understood by consumers around the world, thereby creating a continually high level of demand.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why does honey’s colour and texture vary?” tab_id=”1435913708554-b62701b3-df13″][vc_column_text] Honey is a natural product, influenced by seasonal and regional conditions. Some areas produce paler honey than others. Like a good wine, honey will grow in flavour and darken with age.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is added to Bee Australian honey?” tab_id=”1435913708554-b62701b3-df14″][vc_column_text] Honey produced by Bee Australian are 100% Raw and pure with no additives
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Diabetic – can I take your honey?” tab_id=”1435913708554-b62701b3-df15″][vc_column_text]Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. Diabetics should consult their healthcare professional before consuming honey.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can Manuka Honey be taken during pregnancy?” tab_id=”1435913708554-b62701b3-df16″][vc_column_text] Manuka Honey has been taken by pregnant women for many years with no reported problems as a result of its ingestion.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can children take Manuka Honey?” tab_id=”1435913708554-b62701b3-df17″][vc_column_text]We do not recommend that honey be given to children under the age of one.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”The Bee Australian website is not displaying correctly. What should I do?” tab_id=”1435913708554-b62701b3-df18″][vc_column_text] Try pressing Ctrl-F5 (the Ctrl key and the F5 key at the same time). This refreshes the page and forces your browser to load the latest version of the Bee Australian Web page. This should resolve an issue where your computer may have some older Bee Australian Honey files, which causes the site to display incorrectly. If you are using a Mac, press Command-R (the Command key and the ‘R’ key at the same time).[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are Bee Australian products tested on animals?” tab_id=”1435913708554-b62701b3-df19″][vc_column_text] Absolutely not, no animals are harmed during the producing or testing of our products.
We do not conduct animal testing on any of our products or ingredients, nor commission others to test on our behalf. At no point is animal testing a part of our product development process and we are committed to this policy.
All of our products are extensively tested on humans only. We commonly test new products on ourselves and our family and friends. Any clinical trials have been conducted on humans. As our products are natural with our raw materials being either food or plant based, they do not pose any real risk to anyone consuming or applying them (unless they have allergies).[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can we take honey overseas?” tab_id=”1435913708554-b62701b3-df20″][vc_column_text]Honey can be taken from Australia to many other countries. However, the customs officials in each market can deny entry of product even if the product is legally sold in their country. Please check with your local customs website.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1404742618388{margin-top: 75px !important;padding-top: 75px !important;padding-bottom: 75px !important;background-color: #e0c787 !important;}” background_style=”normal”][vc_column][title_subtitle title=”Have any questions we didn’t answer?” title_color=”#ffffff” title_size=”24″ with_separator=”no”][vc_btn title=”Let’s Get In Touch” style=”custom” custom_background=”#000000″ custom_text=”#ffffff” shape=”square” size=”lg” align=”center”][/vc_column][/vc_row]